We are looking for an energetic and detail-oriented Senior Officer – Sales to support our business growth across domestic and international markets. The ideal candidate should have hands-on experience in sales operations, customer management, and export documentation within the spices or food ingredients industry. This role requires strong coordination skills, proactive communication, and a customer-first mindset to ensure seamless order execution and service excellence.
Key Roles & Responsibilities
- Identify and acquire new clients across assigned regions (international and domestic).
- Contribute actively towards achieving the organisation’s overall sales targets.
- Follow up on customer enquiries and convert potential leads into sales opportunities.
- Verify customer contracts, agreements, and purchase orders to ensure accuracy and compliance.
- Prepare and cross-check export shipment documentation for accuracy and completeness.
- Follow up with customers to ensure timely payments and maintain a healthy receivables cycle.
- Provide prompt responses to customer enquiries and complaints (within 24 hours).
- Use ERP software for order entry, invoicing, and related sales operations.
- Coordinate closely with Purchase, Production, Quality Control, and R&D teams to ensure smooth workflow and timely deliveries.
- Keep clients informed on despatch status, potential delays, and shipment schedules.
- Send despatch notifications to clients promptly with invoices, Certificates of Analysis (COA), and tracking information in the company’s standard format.
- Conduct weekly container tracking and provide shipment updates to customers.
- Collaborate with the R&D team to ensure timely delivery of samples to clients.
- Follow up with clients to gather feedback on samples and ensure satisfaction.
- Maintain accurate records of sales activities and submit timely reports to management.
Qualifications & Experience
- Educational Qualification: MBA/PGDM – Marketing / Sales
- Experience: 2–5 years of experience in Sales & Marketing within the spices or food ingredients industry
Technical Competencies
Strong analytical and problem-solving skills
Proficieny in MS Office (Excel, Word, PowerPoint)
Skilled in sales positioning, execution, and customer presentation
Experience working with ERP systems
Behavioural Competencies
Customer-centric approach
Strong influencing and selling skills
Excellent communication skills (written and verbal)
Team-oriented, with a collaborative mindset
Organised, proactive, and detail-focused
